Help Desk Support Analyst Diploma

This program provides students with the necessary knowledge to support end-users of computer systems and software applications. Students will learn to evaluate, configure, and troubleshoot communications hardware, software, and operating systems. This program also introduces the skills necessary to effectively provide remote customer service support and deal with issues Help Desk Support Analysts may encounter on the job when addressing customer requirements.

Start Date: Weekly

Program Length: 46 Weeks

Class Times: Flexible Hours (Mornings, Afternoons, Online Studies also available)

Program Costs:

• Full Program Cost: $16,960
• SkillsPEI Funding (if EI Eligible): $9,000
• Student Cost: $7,960
• Book Cost: $385

Tuition fees include all course materials and exam fees. 

Graduation Requirements:

Students must maintain a 75% program average to obtain a diploma. 

All students registered in the Help Desk Support Analyst Program will be provided with an on-the-job training placement to use their skills in a practical work setting. This will provide students with the opportunity to learn how their experience in the classroom relates to the real world of work. 

• Private Sector
• Government
• Service Industries
• Self-Employment
• Small/Large Businesses

Program Credits:

• Windows 10 Level 2
• Microsoft Word Level 1
• Microsoft Excel Level 1
• Microsoft Outlook Level 1
• Microsoft Outlook Level 2
• CompTIA A+ Certification Essentials
• CompTIA A+ Certification Practical Application
• Microsoft Windows 10 (MD-100)
• Managing Modern Desktops (MD-101)
• Workplace Success/Intrapreneurship
• Customer Service Essentials
• Business English and Grammar
• Business Correspondence Level 1
• Help Desk Analyst

Credit for previous training & education may be awarded to students who can successfully complete examinations that demonstrate proficiency in specific skill areas. This ensures that students don't have to take courses that they do not need.

Do you think getting a Help Desk Support Analyst Diploma is the right choice for you? Become one of our students!