This program provides students with the necessary knowledge to support end-users of computer systems and software applications. Students will learn to evaluate, configure, and troubleshoot communications hardware, software, and operating systems. This program also introduces the skills necessary to effectively provide remote customer service support and deal with issues Help Desk Support Analysts may encounter on the job when addressing customer requirements.
Start Date: Weekly
Program Length: 46 Weeks
Class Times: Flexible Hours (Mornings, Afternoons, Evenings, Online Studies also available)
Tuition fees include all course materials and exam fees.
Students must maintain a 75% program average to obtain a diploma.
All students registered in the Help Desk Support Analyst Program will be provided with an on-the-job training placement to use their skills in a practical work setting. This will provide students with the opportunity to learn how their experience in the classroom relates to the real world of work.
Credit for previous training & education may be awarded to students who can successfully complete examinations that demonstrate proficiency in specific skill areas. This ensures that students don't have to take courses that they do not need.
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