Customer Service & Information Clerk Diploma

The Customer Service & Information Clerk Program develops skills related to the call centre industry. The program gives students the foundation to work in a call centre customer representative position by developing competencies and skills in telephone communications, team dynamics, personal development, call centre functions, benefits, technologies, and computer software programs. 

Start Date: Weekly

Program Length: 36 Weeks

Class Times: Flexible Hours (Mornings, Afternoons, Evenings, Online Studies also available)

Program Costs:

• Full Program Cost: $12,115
• SkillsPEI Funding (if EI Eligible): $8,481
• Student Cost: $3,634

Tuition fees include all course materials. 

Graduation Requirements:

Students must maintain a 75% program average to obtain a diploma. 

All students registered in the Customer Service & Information Clerk Program will be provided with an on-the-job training placement to use their skills in a practical work setting. This will provide students with the opportunity to learn how their experience in the classroom relates to the real world of work. 

• Small/Large Businesses
• Service Industries
• Government
• Private Sector
• Self-employment

Program Credits:

• Introduction to Keyboarding
• Keyboarding Skill Building Level 1
• Windows 10 Level 1
• Microsoft Word Level 1
• Microsoft Word Level 2
• Microsoft Excel Level 1
• Microsoft Outlook Level 1
• Call Centre Telephone Sales
• Customer Service Essentials
• Call Centre Team Dynamics and Personal Development
• Business Verbal Communication
• Business English and Grammar
• Business Math Skills and Applications 
• Office Simulations

Credit for previous training & education may be awarded to students who can successfully complete examinations that demonstrate proficiency in specific skill areas. This ensures that students don't have to take courses that they do not need.

Do you think getting a Customer Service & Information Clerk Diploma is the right choice for you? Become one of our students!