Customer Service & Information Clerk Diploma

Program Overview

The Customer Service & Information Clerk Program develops skills related to the call centre industry. The program gives students the foundation to work in a call centre customer representative position by developing competencies and skills in telephone communications, team dynamics, personal development, call centre functions, benefits, technologies, and computer software programs.

Program Information

Start Date: Weekly

Program Length: 36 Weeks

Class Times: Flexible Hours (Mornings, Afternoons, Online Studies also available)

Program Costs:

Full Program Cost: $12,725
SkillsPEI Funding (if EI Eligible): $8,908
Student Cost: $3,817
Book Cost: $410

Tuition fees include all course materials.

Graduation Requirements:

Students must maintain a 75% program average to obtain a diploma.

Job Placement

All students registered in the Customer Service & Information Clerk Program will be provided with an on-the-job training placement to use their skills in a practical work setting. This will provide students with the opportunity to learn how their experience in the classroom relates to the real world of work.

Career Opportunities

Small/Large Businesses
Service Industries
Government
Private Sector
Self-employment

Curriculum Outline

Program Credits:

Introduction to Keyboarding
Keyboarding Skill Building Level 1
Windows 10 Level 1
Microsoft Word Level 1
Microsoft Word Level 2
Microsoft Excel Level 1
Microsoft Outlook Level 1
Call Centre Telephone Sales
Customer Service Essentials
Call Centre Team Dynamics and Personal Development
Business Verbal Communication
Business English and Grammar
Business Math Skills and Applications
Office Simulations

Credit for previous training & education may be awarded to students who can successfully complete examinations that demonstrate proficiency in specific skill areas. This ensures that students don't have to take courses that they do not need.

Apply & Register

Do you think getting a Customer Service & Information Clerk Diploma is the right choice for you? Become one of our students!

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