Help Desk Support Analyst

This program provides students with the necessary skill and knowledge to support end users of computer systems and software applications.  It provides in-depth knowledge on evaluating, configuring, and troubleshooting communications hardware, software, and operating systems.  This program also introduces the skills necessary to effectively provide remote customer service support and deal with issues Help Desk Support Analysts may encounter on the job when addressing customer requirements.

Career Opportunities
This program introduces students to the skills necessary to effectively provide remote customer support, and deal with issues Help Desk Support Analysts may encounter on the job when addressing customers.  Careers that correspond with the skills learned in this program include:

  • Help Desk Support Analyst
  • Software Technical Support Analyst
  • Systems Support Representative  
  • User Support Technician


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